Returns & Refunds
For hygiene and product integrity reasons, refunds are not available for perfumes that have been opened, used, or simply not preferred in scent profile after purchase.
Fragrance perception is highly personal and may vary from one individual to another. Because of this, disliking the scent does not qualify the product for a refund or return.
Exchanges
We only offer exchanges in the following cases:
- The item arrived damaged during shipping
- The wrong item was received
- The product has a manufacturing defect
To request an exchange, customers must contact us within 48 hours of receiving the order and provide:
- Order number
- Clear photos/videos of the issue
- Original packaging
Approved exchange requests must be returned in their original condition and packaging.
Shipping Fees
Shipping fees are non-refundable once the order has been dispatched.
In cases where an exchange is approved for reasons not caused by our error, additional shipping charges may apply.
Order Verification
To ensure order integrity and reduce failed deliveries, some orders may require a shipping deposit confirmation before dispatch, in accordance with shipping carrier policies.
Contact Us
Our team is always available to assist you with any concerns regarding your order or product experience. We value every customer and aim to provide service that reflects the quality and identity of our brand.